Technical and Service Overview
eLINIA provides a tailored service, built on the following principles:
24/7/365 pro-active monitoring & management
24/7/365 manned UK based operations centres and data centres
24/7/365 performance monitoring portal
100% Internet Bandwidth Uptime
100% Power availability
100% Outage Detection
100% Intrusion Prevention Service signature update within 24 hours of release
Minimum 7 day backup cycle
Asset Management
Change Management
Incident Management
Problem Management
Automated Escalation Process
OS licensing included
Teamed network connectivity as standard
Load balancing if required
Patch Management
Hardware management and fault resolution
All eLINIA datacentres have, as standard:
Fire Suppression
Physical 24/7/365 Security
Diverse network & power routes
Multiple in-line Uninterruptible Power Supplies
Multiple Generator backup and priority status for diesel deliveries