Outsourcing
eLINIA will not help you outsource your entire IT department, but we will help by taking over elements of the IT service you select, to improve your ability to securely deliver these services to your business requirements, and to help you to cope with the increasing demands on your IT teams.
By trusting eLINIA with selected elements of your internal IT services you can increase your levels of cover, improve or implement internal Service Levels in-line with business requirements, and free up your IT teams to work on developing or implementing new services.
eLINIA will work with you and your IT team to:
- Decide which elements of your operational infrastructure require the intensive operational support eLINIA can provide - whether it is your core Unix/Oracle platforms or infrastructure such as firewalls,
- Define and agree the service wrap and service level agreements so that you get the assurance of knowing you have the support you need on key elements of your IT estate, when you need that support,
- Gain a great working relationship with eLINIA - we pride ourselves on delivering you the highest quality of service, backed up by industry accreditations, but most importantly we want our team to feel like an extension of your team,
- Ensure the most flexible and dynamic delivery of your overall IT service by fitting in with your own processes - eLINIA deals with large scale service desks as a dealer group through to much smaller IT teams directly.